Privacy policy

This page explains, in plain words, what personal information Restaurant Shekz collects on this website, why we collect it, how long we keep it and who else sees it. It follows Quebec’s privacy law for private businesses, as modernized by Law 25 (Bill 25).

1. Who we are

This website belongs to Restaurant Shekz (« we », « us »), a family-run restaurant at 7272 Bd Maurice-Duplessis, Montréal, Quebec H1E 4A7, Canada.

You can reach us by phone at (514) 494-5555 or by email at shekz@bellnet.ca.

Who is accountable for your privacy. The person responsible for protecting personal information at Restaurant Shekz is the owner of the restaurant, who holds that role personally. This is the person who receives and answers every request to see, correct or delete your information, every withdrawal of consent and every privacy complaint — the same person for all of them.

You can reach the owner directly:

  • Email — shekz@bellnet.ca
  • Phone — (514) 494-5555, and ask for the owner
  • Mail — Privacy Officer, Restaurant Shekz, 7272 Bd Maurice-Duplessis, Montréal, Quebec H1E 4A7, Canada

This policy and everything we do with your information are governed by the laws of Quebec and Canada, including the Act respecting the protection of personal information in the private sector as amended by Law 25.

2. What personal information we collect

We only collect what we actually need to serve you. Concretely:

  • Reservation request form — your first and last name, phone number, email address, the date you want, the number of guests, the kind of occasion, any note or special request you type, how you heard about us, and the consent box you tick.
  • Private event enquiry form — the same details, plus the event date and time, the guest count, the service or menu options you choose and anything else you write in the message box.
  • Spam protection — when you send a form, an anti-bot check sees your IP address and basic signals from your browser. A hidden field on the form also catches automated submissions.
  • Technical information collected automatically — IP address, browser and device type, the pages and menus you look at, how long you stay and the site or search that sent you. This is what the measurement tools listed in section 6 record.
  • The map on our contact page — when it loads, Google receives your IP address and basic device information.
  • Delivery and ordering platforms — if you order through Uber Eats or DoorDash, your order, delivery address and payment details are collected by that platform on its own systems. We receive only what we need to cook your order and hand it over.
  • What we never collect here — we do not take credit card numbers on this website, and we do not ask for information we have no use for.

We do not publish reviews or other content written by visitors on this site.

Children under 14. This site is meant for adults booking a table or an event, and we do not knowingly collect information about anyone under 14. Where information about a child under 14 is collected, we only collect it with the consent of a parent or guardian, unless the collection is clearly for the child’s benefit — that is what Quebec law requires and what we do. A parent or guardian can ask to see, correct or delete the information we hold about their child, using the contact details in section 1. If we find that a form was filled in by someone under 14 without a parent’s or guardian’s consent, we delete that submission promptly.

No automated decision is made about you. A person on our team reads every reservation request and every event enquiry and decides what to do with it. Nothing on this site approves, refuses or scores a booking on its own, and we do not build a profile of you in order to decide how you are treated.

Tracking is a separate matter, and it happens only if you allow it. The statistics and advertising tools named in section 6 are not loaded until you accept statistics cookies in the consent banner this site shows when you arrive. If you do accept, they follow how you browse this site, and what they report back may be added to the advertising profile those platforms already keep about you. That is measurement and advertising, not a decision about you, and it has no effect on whether you get a table. Section 8 explains the banner and how to change your choice.

If we ever automate part of how bookings or enquiries are handled, we will say so on this page, tell you when a decision about you has been made that way, explain the main factors behind it if you ask, and let you ask a person to review it.

3. Why we collect each piece

  • Name, phone, email — to confirm your reservation or answer your event enquiry, and to reach you if anything changes.
  • Date, time, number of guests, type of occasion — to hold the right table or room at the right moment.
  • Your message, special requests and menu choices — to prepare properly: an allergy to flag in the kitchen, a birthday cake, a seating preference.
  • How you heard about us — to know which of our efforts actually bring people in, so we spend less on the ones that do not.
  • The consent box — to keep proof that you agreed to be contacted about your request.
  • IP address and anti-bot signals — to stop spam and abusive submissions, and to keep the site working for real guests.
  • Site usage statistics — to count visits, see which menu pages people read and fix what is confusing.
  • Order details from delivery platforms — to prepare, pack and hand over the right order.

We do not sell or rent your information, and we do not add you to a mailing list because you booked a table.

4. Our legal basis

Quebec law does not let a business collect personal information simply because it would be useful. Either you consent, or the law allows that specific collection without consent. Here is which one applies to each kind of information:

  • Your name, phone number, email and booking details — necessary to provide the service you asked for. You give us these so we can handle and confirm your reservation or event request; using them for exactly that purpose is what the information was collected for, and Quebec law does not require a separate consent for it. Without them we cannot serve you.
  • The consent box on our forms — your express consent to be contacted about the request you sent. Separately, we send news, offers or invitations only to people who have expressly agreed to receive them, and you can withdraw that agreement at any time (section 9) without losing anything else.
  • Your IP address and the anti-bot signals on our forms — collected without consent because the law allows it for this precise purpose: protecting the security of our site and detecting and preventing fraudulent or abusive submissions. We use it for that and for nothing else, and we do not use it to identify you as a visitor.
  • Order and transaction records — a legal obligation. Tax and accounting rules require us to keep them for the period stated in section 5. That obligation, not your consent, is what allows it, which is why deleting them early is not something we can offer.
  • Statistics and advertising cookies (Google Analytics, Google Tag Manager, Meta Pixel) — your consent, asked for before any of them load. When you first arrive, the site asks whether you allow these optional cookies, and nothing in this category runs unless you accept it. If you refuse, or simply ignore the question, these tools stay switched off. You can change or withdraw that choice at any time — section 8 explains the banner and the other controls available to you.

We collect the minimum needed for these purposes, and if we ever want to use your information for a new purpose, we will tell you and ask first.

5. How long we keep it

  • Form submissions (reservation requests and private event enquiries) — 365 days from the day you send them, then deleted.
  • Order and transaction history — 7 years, because tax and accounting rules oblige us to keep those records.
  • Website statistics — 14 months, then deleted or kept only as anonymous totals.

When a retention period ends, or when information is no longer needed for the purpose it was collected for, we delete it or strip out anything that could identify you.

6. Who we share it with

We share only what each partner needs to do its job, and never for their own marketing. Our service providers are:

  • Nestor Suite — hosts this website and receives your form submissions in our inbox. Servers in Quebec, Canada.
  • Google Analytics (Google LLC) — visit statistics. Processes data in the United States and other countries.
  • Google Tag Manager (Google LLC) — loads and manages the measurement tags on the site. United States and other countries.
  • Meta Pixel (Meta Platforms) — tells us whether our Facebook and Instagram posts and ads bring visitors to the site. United States and other countries.
  • Google Maps (Google LLC) — the map on our contact page. United States and other countries.
  • Form spam protection — checks each submission for bots before it reaches us. Runs on a worldwide network that includes Canadian servers.
  • Uber Eats (Uber Technologies) — orders you place on their platform. United States and other countries.
  • DoorDash (DoorDash, Inc.) — orders you place on their platform. United States and other countries.

We may also share information with our accountant or a lawyer when they need it for our books or to defend our rights, and with the police, a court or a public authority when the law requires us to. Nothing else leaves the restaurant.

7. Transfers outside Quebec

Your reservation requests, event enquiries and the emails you send us are stored in Quebec, Canada, on our website provider’s Quebec infrastructure.

The measurement, map and delivery services named in section 6 are run by companies based outside Quebec, mainly in the United States, so the information they receive may be processed and stored there under their own security commitments and contractual terms. We keep that to a minimum: they get technical and usage information, not the content of your reservation or event enquiry.

Before using a service outside Quebec we look at what it receives and whether the protection is comparable to what Quebec law requires. You can ask us at shekz@bellnet.ca which services are in use at any given time.

8. Cookies and tracking

Cookies are small files a site stores in your browser. Ours are used to make the site work and to count visits through the tools named in section 6.

Being straight with you: this site shows a cookie consent banner the first time you arrive, and the measurement cookies described above are set only if you accept them there. Nothing optional is loaded until you choose, and you can change your choice at any time from the cookie preferences button on the site.

You can also control tracking from your own browser, at any time:

  • Block or delete cookies in your browser settings, or browse in a private window.
  • Install Google’s Analytics opt-out add-on to stop Google Analytics measuring your visits.
  • Turn off activity-based ads in your Facebook or Instagram ad preferences.
  • Turn on « Do Not Track » or a tracker blocker in your browser.

The banner lets you accept or refuse each category separately: strictly necessary cookies, which keep the site and the forms working and cannot be switched off; and statistics cookies, which count visits and stay off until you allow them. If we ever add marketing cookies, which measure our social media and advertising, the banner will ask about those separately too. Refusing the optional categories will not stop you from booking a table.

9. Your rights

Whatever information we hold about you, you can:

  • See it — ask for a copy of what we have and where it came from.
  • Correct it — have anything wrong, incomplete or out of date fixed.
  • Have it deleted — ask us to erase it when we no longer need it for the purpose it was collected for or to meet a legal obligation.
  • Take it with you (portability) — receive the information you gave us in a structured, commonly used electronic format.
  • Withdraw your consent — at any time, for any contact that is not about a request you sent us. You can also withdraw your consent to the statistics and advertising cookies (section 4) at any time using the cookie preferences button on the site — they stop running from that moment, and section 8 sets out the other controls available to you.
  • Object or ask us to stop — including asking that information about you stop being circulated or be de-indexed from search results when the law allows.

To use any of these rights, email the person responsible for protecting personal information at shekz@bellnet.ca, call (514) 494-5555, or write to us at Restaurant Shekz, 7272 Bd Maurice-Duplessis, Montréal, Quebec H1E 4A7, Canada.

We answer within 30 days, as Law 25 requires. We may first need to confirm who you are so we do not hand your information to someone else. Our answer is free; if producing a copy involves a reasonable transcription or transmission fee, we will tell you the amount before doing the work.

10. If there is a privacy breach

If we confirm a confidentiality incident — information lost, stolen or seen by someone who should not have seen it — and it carries a risk of serious harm, we notify the Commission d’accès à l’information du Québec and the people affected within 72 hours of confirming it, and sooner when we can.

We also keep a register of every confidentiality incident, as the law requires, and take steps to limit the harm and stop it happening again.

11. How to complain

Start with us: write to shekz@bellnet.ca and we will look into it and answer within 30 days.

If our answer does not satisfy you, you can file a complaint with the Commission d’accès à l’information du Québec, the public body that oversees privacy in Quebec, at cai.gouv.qc.ca or by phone at 1 888 528-7741.

12. Changes and last update

If we change how we handle personal information, we post the new version on this page with a new date. Important changes will also be announced on the site.
Last updated: October 1, 2026